Shipping policy

Thank you for shopping with Giovanni van Baal. Specializing in premium frozen food products, our brand adheres to strict cold-chain logistics standards for every order. We strive to deliver all frozen goods with accurate order matching, professional low-temperature insulated packaging and intact product conditions, ensuring customers receive fresh and qualified items within a reasonable delivery cycle.

1. Standard Order Processing Rules

All confirmed frozen product orders will undergo strict quality inspection, fresh-keeping packaging and systematic sorting within 1-3 business days after order confirmation, excluding weekends and statutory holidays. Processing timelines may be moderately extended during peak order seasons and large promotional events with surging order volumes. We will deliver timely official notifications to customers once obvious shipping delays occur.

2. Shipping Fees and Delivery Duration

Logistics fees for all frozen commodities are calculated based on order weight, quantity and cross-border delivery destinations. All exact shipping costs will be clearly displayed on the checkout page before payment confirmation, ensuring full pricing transparency for every transaction.
Estimated delivery times: Standard Shipping: 7-14 business days
All listed delivery periods are reference values only and cannot be regarded as guaranteed arrival time. Actual parcel delivery progress may be affected by courier operational delays, customs clearance audits, extreme weather, global logistical restrictions and local holiday arrangements of destination countries.

3. Shipment Confirmation and Tracking Service

After your frozen goods order completes cold-chain packaging and official warehouse dispatch, you will receive an automatic shipment confirmation email containing exclusive parcel tracking information and inquiry guidelines.
Real-time tracking data and logistics update status will generally be activated and available for customer self-check within 24-48 hours after formal shipment.

4. Shipping Address Liability Explanation

Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout. Giovanni van Baal bears no responsibility for misdelivered, lost or returned parcels caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees borne entirely by the buyer.

5. In-Transit Loss and Damage Handling Standards

If your frozen product parcel is lost during cross-border cold-chain transportation, please contact our customer service team within 7 days of the expected delivery date to initiate a professional logistics investigation. If your delivered frozen goods suffer from packaging damage, thawing or quality deterioration due to transit issues, please submit a support request with clear damage photos within 48 hours after receipt. Our team will verify the situation and provide efficient solutions promptly.

6. Frozen Product Storage Disclaimer

Each batch of frozen products is attached with dedicated low-temperature storage and handling instructions to maintain original freshness and taste. All frozen items must be stored and managed in strict accordance with official guidelines after delivery. Giovanni van Baal will not be liable for product spoilage, quality degradation or damage caused by improper customer storage, temperature control errors or personal misuse.

7. International Shipping and Customs Regulations

Cross-border transportation of frozen products may involve destination-specific import duties, customs taxes and clearance fees in accordance with local regulatory policies. All such auxiliary charges are the sole responsibility of customers and are not included in commodity prices and standard shipping costs.

8. Official Customer Support Information

For any inquiries or doubts regarding this Shipping Policy and your order logistics status, please get in touch with our professional after-sales team via the official channels below:
Trade Name: Giovanni van Baal
Phone Number: +31 6 28484799
Email: info@giovannifood.shop
Physical Address: C Lelystraat, 8802 RZ Franeker, Netherlands